Fees and charges guide

Last update: August 2022
Item
Description
Charge
Additional Driver
A fee for each additional driver added to your Subscription.
$12.00 per additional driver per week. Please note that only eligible nominated drivers are covered by your Subscription damage cover.
Baby Seat - (ISOFIX)
Comfortable and 100% compliant with Australian safety standards. Suitable for newborns through to infants up to 4 years, or weighing up to 18 kilograms. Installed front or rear-facing with customer at time of collection.
$15.00 per week
Baby Seats - (Anchor)
Suitable for newborns through to infants up to 4 years or weighing up to 18 kilograms. Installed front or rear-facing with the customer at time of collection.
$10.00 per week
Booster Seats
Recommended for children from 5 to 9 years, or children too small to be restrained safely by a car seat belt (under 145cm tall).
$10.00 per week
Breakdown or Roadside Assist Call Out Fee
If the driver is at fault for the problem for which assistance is requested, for example:
  • damage as a result of use of the incorrect fuel type.
  • a flat battery because the lights, accessories or entertainment system have been left on without the engine running.
  • a flat battery where the Vehicle has not been used for more than 3 consecutive days.
  • tyre changing or replacement as a result of a puncture or damage to the wheel;
  • lost keys or remote-control device;
  • keys or remote-control device locked in the Vehicle
The charge covers the cost of providing breakdown or roadside assistance.
$110.00 Call Out Fee
Cancellation Fee
A cancellation fee applies where you have paid a refundable security deposit but failed to activate your Subscription due to change of mind or otherwise not due to any fault of E Car Subscription.
$250.00
Claims Management Fee
Fixed charge to recover our costs for dealing with damage caused to the vehicle.
Variable - $55 for a single vehicle accident to $220 where there is also Third-Party Loss.
Cleaning Fee
A charge imposed in respect of an excessively dirty vehicle or where there is a smoke odour or otherwise undesirable odour in the vehicle upon return.
Variable depending on the extent of cleaning required – capped at $500.
Credit Card surcharge
A surcharge as noted on the Subscription agreement applied for use of credit cards. Transaction fees will appear itemised on each invoice. No transaction fees apply for bank direct debit.
Amex 2.40% Visa/Master Card 2.00%
Damage Assessment Fee
External Assessor's fees.
Variable - passed on at cost
Damage Cover - Premium Loss Damage Waiver
Reduce your vehicle damage liability to $550.00. Includes Windscreen and Tyre Coverage.
Rates vary. Fee quoted at the time of booking.
Damage Cover - Standard Loss Damage Waiver
Reduce your vehicle damage liability to $3300.00 depending on category of vehicle selected.
Rates vary. Fee quoted at the time of booking.
Delivery & Collection Fees
If you request that your vehicle is delivered to or collected from a location other than our rental location.
Rates vary. Fee quoted at the time of booking.
Early Return Fee
An early return fee applies if you return the vehicle prior to the expiration of the minimum term of your Subscription plan.
The remainder of the term.
Excess Kilometres
Calculated in arrears based on the weekly kilometre limit of the chosen Subscription plan and itemised on the next invoice. Usage is calculated using GPS data and may not reflect the vehicle odometer. Kilometre limit applies as per the chosen billing cycle. Any unused kilometres within a billing cycle period are forfeited.
Between $0.30 and $0.40 per additional KM based on plan
Fines & Infringement Administration Fee
Payment for processing of traffic & parking fines, speeding and traffic infringements.
$71.50
Flat Tyre Repair
The amount payable for the repair of a flat tyre.
$30.70 plus the cost of the replacement tyre.
Goods and Services Tax
Commonly referred to as GST.
10% where applicable
Mobile Phone Holder
Don’t get caught, a safe and secure mobile phone holder so you can keep your hands off it…
$25.00 per Subscription
Refuelling Fee
The Vehicle is supplied with a full tank of fuel where possible. If you return the Vehicle without a full tank of fuel or less fuel than when it was rented.
$4.40 per liter
Replacement - Phone Holder
If the Phone Holder is lost, damaged or stolen whilst on rent the amount payable to replace.
$30.00
Replacement - Vehicle Monitoring System
If the VMS is lost, damaged or stolen whilst on rent the amount payable to replace.
$150.00
Subscription Rate
The daily or period Subscription charge as per the Subscription Agreement.
Variable - As per the Subscription Agreement
Toll Administration Processing Fee
The amount payable for administrative functions undertaken relating to the use of toll road such as the application of the charge to the renter and the processing of the toll road.
$2.20 per toll
Toll Fees
eCar Subscription strongly encourages all customers to activate their own toll account with their preferred provider. All toll charges are the responsibility of the named individual on the contract. If you do not activate your own tolling solution, eCar Subscription will charge an infringement administration and processing fee to the nominated billing account in addition to the toll.
Toll cost, plus a number plate recognition fee and an administration fee of $7.50 per toll.
Towing
Fee for recovering vehicle where driver at fault, included in Premium Cover.
Variable and passed on at cost
Young Driver Surcharge
Applies to drivers under 25 years of age.
$15.00 per week (for each nominated driver under 25)