Fees and Charges Guide

A charge imposed in respect of an excessively dirty vehicle or where there is a smoke odour or otherwise undesirable odour in the vehicle upon return.

A fee for each additional driver added to your Subscription.

Comfortable and 100% compliant with Australian safety standards. Installed front or rear-facing with customer at time of collection. Please enquire with customer service team.

Please enquire with our customer service team for options and availability.

If the driver is at fault for the problem for which assistance is requested, for example:

The charge covers the cost of providing breakdown or roadside assistance.

A cancellation fee applies where you have paid a refundable security deposit but failed to activate your Subscription due to change of mind or otherwise not due to any fault of eCar Subscription.

Fixed charge to recover our costs for dealing with each Claim processed due to damage caused to the vehicle.

A surcharge as noted on the Subscription agreement applied for use of debit cards or credit cards. Transaction fees will appear itemised on each invoice. No transaction fees apply for bank direct debit.

External Assessor's fees.

Reduce your vehicle damage liability to $550.00 in the event of a claim.

The standard excess in the event of a claim is $3300.00 depending on category of vehicle selected.

If you request that your vehicle is delivered to or collected from a location other than our rental location.

An early return fee applies if you return the vehicle prior to the expiration of the minimum term of your Subscription plan.

Early return fee applies if the vehicle is returned without providing the required 21 days' notice period.

Calculated in arrears based on the weekly kilometre limit of the chosen Subscription plan and itemised on the next invoice. Usage is calculated using GPS data and may not reflect the vehicle odometer. Kilometre limit applies as per the chosen billing cycle. Any unused kilometres within a billing cycle period are forfeited.

Payment for processing of traffic & parking fines, speeding and traffic infringements.

Commonly referred to as GST.

A late fee applied when invoice becomes more than 7 days overdue.

A safe and secure mobile device holder. Please enquire with our customer service team for options and availablity.

Charge applicable for returning the Vehicle without a full tank of fuel or less fuel than when it supplied.

If the VMS is lost, damaged or stolen whilst on rent the amount payable to replace.

If the vehicle's key is lost, damaged or stolen while on subscription, the initial charge payable to replace. Any amount surplus to requirement will be refunded once the replacement is completed.

The daily or period Subscription charge as per the Subscription Agreement.

Fee applicable for the administrative functions undertaken to renominate toll notices due to the vehicle not being added to a subscribers personal tolling account. Applied for each toll notice received.

Fee for recovering vehicle where driver at fault, included in Excess Reduction.

The amount payable for the replacement of a tyre by eCar Subscription.

Applies to drivers under 25 years of age.